Naturally Tasty logo

General Terms and Conditions

General Terms and Conditions

Article 1 Definitions
1. Private Company Naturally Tasty B.V. (hereinafter NT) is a Private Company whose purpose is to produce and sell organic soup.
2. In these General Terms and Conditions, "customer" means the natural or legal person who concludes a contract with NT.
3. In these General Terms and Conditions, "Agreement" means the legal relationship between NT and a customer.


Article 2 Applicability of the General Terms and Conditions
1. These General Terms and Conditions apply to all agreements between a customer and NT.
2. Deviations from the General Terms and Conditions are valid only if expressly agreed with NT in writing.
3. Applicability of purchase or other conditions of the customer are expressly rejected.
4. The General Terms and Conditions also apply to additional or amended agreements with the customer.


Article 3 The Agreement
1. All offers on the Website are entirely without obligation, unless expressly stated otherwise.
2. A contract can be established in several ways. The customer can contact NT via the website, e-mail or telephone and NT can then make an offer. The Agreement is only established by the signature of the quotation or by the receipt of a confirmation by e-mail from the customer.
3. The customer can also place an order through the webshop. The customer must create an account for this purpose. In that case, the Agreement is concluded after the electronic confirmation of the order via the website.
4. If NT sends a confirmation to the Customer, it is decisive for the content and interpretation of the Agreement, with the reservation of any apparent errors. NT cannot be held to its offer if the Customer can reasonably understand that the offer, or a part thereof, contains an apparent mistake or error.


Article 4 Subscription
1. The customer may also opt for a subscription form. In that case, NT delivers the soup to the customer's home monthly based on the subscription.
2. The subscription can be taken out in different ways. Via the Website, e-mail, telephone or via the webshop.
3. The first subscription order will be delivered within 7 days of ordering. Thereafter, NT delivers every month in the last week of the month.
4. Payment of the subscription fee takes place by means of a monthly direct debit. The customer must give NT a power of attorney for this.
5. The subscription is entered into for an indefinite period of time and can be cancelled by giving one month's notice. With a membership of at least 12 months, one month is free.
6. NT is entitled to adjust prices after 12 months. In that case the customer will be informed at least fourteen (14) days in advance. The customer has the possibility to terminate the agreement.
7. To cancel the subscription, the customer should send an email to with his name or company name, customer number, subscription number and
bank account number.


Article 5 Execution of the Agreement
1. NT has the right to have certain work done by third parties. The costs of the
engagement of these third parties shall be at the expense of the Customer, and shall be paid by NT
charged to the Customer.
2. Customer shall ensure that all data, which NT indicates to be necessary or
which the Customer should reasonably understand to be necessary for the execution
of the Agreement, be provided to NT in a timely manner. If the information required for the execution of the
NT has the right to suspend the execution of the contract if the necessary information is not provided to NT in a timely manner.
of the Agreement.
3. If for the performance of Services a term has been agreed upon or given, this
never a fatal term. In case of exceeding a term, the customer must inform NT of this in writing.
notice of default. NT must be given a reasonable period in which to implement the agreement as yet.
give effect to the Agreement.


Article 6 Suspension, dissolution and early termination of the Agreement
1. NT is authorized to suspend the performance of its obligations or to dissolve the Contract,
if the Customer fails to comply with the obligations under the Agreement, in full or in a timely manner, or
that NT has good reason to fear that the Customer will fail in these obligations.
2. Furthermore, NT is authorized to rescind the contract if circumstances arise which
are of such a nature that performance of the Agreement is impossible or unaltered
of the Agreement cannot reasonably be required.
3. If the Customer fails to perform its obligations under the Agreement and such failure
justifies termination, NT is entitled to terminate the contract immediately and with immediate effect.
to dissolve the agreement with effect from that date without any obligation on his part to pay any compensation or indemnification.
indemnification, while the Customer, by virtue of breach of contract, does not have to pay damages or compensation.
indemnification is required.


Article 7 Costs, remuneration and payment
1. All amounts quoted in the quotation are in euros and exclusive of VAT unless otherwise stated. Direction
consumers is communicated a price including VAT.
2. NT has the right to correct apparent errors in the quotation.
3. Interim price changes will be passed on to Customer.
4. All invoices shall be paid subject to a payment period of 14 days,
unless a different period has been agreed. Orders in the web shop will be
paid directly and subscriptions are by direct debit.
5. The Customer has the duty to correct inaccuracies in the payment details stated or provided
communicate to NT without delay.
6. If the Customer defaults in the timely payment of an invoice, then by operation of law the Customer shall be
in default, without further notice of default being required. The Customer shall then be liable for the statutory
interest shall be due. Interest on the amount due and payable will be calculated from the time that
the Customer is in default until the full amount due has been paid.
7. If NT decides to pursue a claim for non-payment of one or more unpaid invoices along
judicially, the Customer shall, in addition to the principal amount due and the amount specified in paragraph 7 of this
article, shall also be liable for all judicial and extrajudicial costs reasonably incurred.
to reimburse extrajudicial costs.

Article 8 Delivery

1. Delivery of a single order shall be made within two to five working days to the address that the customer
has specified. In the case of a subscription, delivery takes place in the last week of the month.
2. The customer is obliged to ensure that the personal delivery of the products at the
specified delivery address is possible.
3. If delivery is not made within this period, the customer notifies NT after which NT will ensure that
ensure that delivery takes place as quickly as possible, unless this is to the standards of reasonableness and
fairness is not possible.
4. Failure to deliver NT on time is not a valid reason for the termination of the Agreement.
5. All transportation risks are borne in the first instance by the

Article 9 Return

1. NT works with refrigerated fresh soups with a limited shelf life. These perishable food products
therefore cannot be returned.
2. The customer should check the products received immediately after delivery/receipt. If the received
products do not correspond to the order, the customer is entitled to have them delivered
of the ordered products. This is on the condition that the incorrectly delivered product immediately unopened
return can be given to the carrier.

Article 10 Revocation

1. The customer does not have the right to receive within a period of fourteen (14) days from the delivery of,
without giving reasons, to withdraw from the agreement.
2. Indeed, the products supplied are refrigerated fresh products with limited
shelf life and these are excluded from the legal right of return/withdrawal.

Article 11 Warranties

1. NT guarantees the following: The delivered products meet the requirements of usability,
reliability and shelf life as described on the package.
2. If there is a breach of any of the above warranties, the Customer must
within eight (8) days of delivery to NT, in order to invoke the
relevant warranty. The customer will receive a replacement product in the event of a timely and correct complaint.

Article 12 Liability

1. The Customer is responsible for providing accurate and representative data and
information necessary for the performance of the Agreement. NT shall not be liable for
damage, including on the basis of an incorrect order, if the Customer provides incorrect data
has provided.
2. The delivery period as mentioned in article 8, paragraph 1 of these General Terms and Conditions can only be extended by
approximation. Although every effort will be made to meet the delivery deadline,
NT shall never be liable for the consequences of exceeding the period stated therein.
Exceeding the deadline does not give the Customer the right to cancel the agreement or to withhold payment.
3. NT is not liable for errors or omissions of third parties engaged by it.
4. NT is not liable for indirect damages, including but not limited to
consequential loss or business interruption.
5. The Customer shall indemnify NT for claims by third parties of any kind,
6. NT is only liable in case of intentional or conscious recklessness of NT or its
employees whereby the liability is limited to the direct damage of the customer. Also is
NT's liability is limited to the amount covered by the insurer and the
invoice amount.
7. The foregoing provisions do not exclude liability to the extent that liability by law
should not be limited or excluded.

Article 13 Force Majeure

1. Force majeure means, all external causes, beyond the will or control of NT,
as a result of which timely, complete or proper performance of the Agreement is not possible.
2. Force majeure as referred to in the previous paragraph shall in any case be understood to mean: non-compliance with a
third party, illness of NT's own personnel or a third party, abnormal weather conditions, disruptions
in water and energy supplies, strikes, breakdowns in NT's systems, fire, floods,
natural disasters, riots, war, forced closure by government order, corona or other
pandemics or otherwise domestic unrest. These examples are not exhaustive.
3. In the event of force majeure, performance of the Agreement will be suspended for as long as the force majeure
4. If the force majeure continues for more than one month, NT is entitled to terminate the contract without
intervention of the courts. In such a case, NT will proceed to refund
of any amounts paid, subtracting therefrom all costs incurred by NT
made with respect to the Agreement.

Article 14 Confidentiality of data

1. In the processing of an order and the fulfillment of a contract, NT processes
personal data. How this is done can be read in the privacy statement which you can find on the
NT website. 
2. Each party warrants that all information received from the other party that is known or
should know that they are of a confidential nature, shall remain confidential. The party receiving confidential
receives data, will use it only for the purpose for which it was provided. NT may
not be held to secrecy if the disclosure of data to a third party
is necessary pursuant to a court order, a statutory regulation or for proper
performance of the agreement.

Article 15 Complaints procedure

If the Customer has a complaint, the Customer must notify us in writing at

Article 16 Identity of the user of these conditions

1. NT is registered with the Chamber of Commerce under number 61532967 and carries VAT identification number
NL854379216B01. NT is located at Binderskampweg 29 U54/55 (6545CA) in Nijmegen.
2. NT can be reached by email at, through the Website and by phone at 024-3777566.

Article 17 Applicable law and competent court

1. The legal relationship between NT and the Customer is governed solely by Dutch law.
2. Any disputes that may arise between NT and the Customer shall be settled only by the
competent court of Gelderland.